Pn10 Privacy Policy — How We Protect Your Information
This page details the types of data we collect, how it is used, how it is protected, and your rights as a pn10 platform user in Malaysia.
Information We Collect
When you register and use the pn10 platform, we collect several categories of information to ensure the service operates correctly and securely:
- Account Information: Your full name, email address, phone number, encrypted password, and date of birth provided during registration.
- Device & Browser Information: Device type, operating system, browser type, IP address, screen resolution, and login session details for security purposes and detection of unrecognised devices.
- Payment Information: Records of deposit and withdrawal transactions in MYR (RM), payment methods used (such as TNG eWallet or Maybank2u), and the date and time of each transaction. We do not directly store your bank account number or banking password.
- Usage Data: Pages visited, games played, session duration, login frequency, and navigation patterns within the platform.
- Cookies: Small files stored in your browser to maintain your login session, save language preferences, and analyse platform usage for improvement purposes.
How This Data Is Used
Pn10 uses the information collected solely for the following purposes:
- Account Operations: Verifying your identity at login, processing deposits and withdrawals, and sending important account-related notifications.
- Platform Security: Monitoring suspicious login activity, preventing fraud, and protecting your account from unauthorised access.
- Service Improvements: Understanding how users interact with the platform to improve the experience, fix bugs, and introduce new features better suited to the needs of Malaysian users.
- Communications: Sending emails or in-app notifications regarding policy updates, platform promotions (if you have opted in to receive them), and system maintenance information.
- Legal Compliance: Maintaining records of transactions and account activity that may be required for audit purposes or applicable regulatory compliance.
Pn10 will not use your data for any purpose beyond those stated above without first obtaining your consent.
Cookies, Tracking & Data Security
Use of Cookies
The pn10 platform uses cookies for three main purposes: (1) to maintain your login session so you don't have to sign in every time you open the platform, (2) to save your language preferences and display settings, and (3) to analyse aggregated usage patterns for platform improvements. You can disable cookies through your browser settings, though this may affect certain platform features.
Data Security
All data transmitted between your device and pn10's servers is encrypted using industry-standard SSL (Secure Socket Layer) protocol. Sensitive data such as passwords is stored in cryptographically processed form — we cannot read your password in its original form. Our servers are protected by firewalls, strict access controls, and continuous security monitoring.
Sharing Information with Third Parties
Pn10 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Information is only shared with others in the following limited circumstances:
- Payment Processors: Transaction information is shared with payment service providers (such as payment gateways) that process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- Legal Requirements: Where we are required by law, court order, or direction from a lawful authority to disclose certain information, we will do so in accordance with applicable legal procedures.
- Platform Protection: In cases of fraud or serious security threats, relevant information may be shared with the appropriate investigative agencies to protect users' interests and the integrity of the platform.
Outside of the situations outlined above, your data remains within the pn10 system and is not shared without your consent.
Your Rights as a User & How to Contact Us
Your Privacy Rights
As a pn10 user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be made via live chat or support email.
- Right to Correction: If any of your information is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number and email can be updated directly through your account settings.
- Right to Deletion: You may request account closure and deletion of your personal data, subject to record retention requirements mandated by law (such as financial transaction records).
- Right to Object: You may withdraw your consent to receive marketing communications at any time without affecting your access to the platform.
Policy Updates & Contact Us
Pn10 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via in-platform notifications or email. The date of the latest update will always be displayed at the top of this page. For any enquiries regarding your data privacy, contact us at: support at pn10.net, or via live chat available 24/7 in your account. You may also refer to the FAQ for more information.
Still Have Questions About Your Privacy?
The pn10 support team is ready to help you understand how your data is managed. Check the FAQ page or log in to contact us directly.